Customer Service Representative - June 2025 (Geelong) Job at Civica UK Ltd, Victoria, TX

U2x1cFIyd3JSOEZMRkIybkp4TU0vdHA4V1E9PQ==
  • Civica UK Ltd
  • Victoria, TX

Job Description

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

  • Expression of interest for our June 2025 Intake.

  • Rotating Roster - Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.

  • Commence training and working in our Melbourne CBD office for the first 2 weeks, then in our geelong office conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.

  • Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.

  • Permanent, Full-time role offering a starting salary of $70,052 (Inclusive of super).

  • Guaranteed generous salary increases for the next year.

  • Terrific benefits including up to 15 weeks of paid parental leave.

  • Skilled and friendly support network including Team Leaders and subject matter experts.

  • We grow our own! Fantastic opportunity for future career development in either operations or software development.

Requirements

What we are looking for:

  • A passion for providing outstanding customer service.
  • Comfortable navigating computer systems or programs.
  • Can understand and follow a documented process.
  • Strong interpersonal and communication skills.
  • Self-motivated and driven to achieve goals.
  • Team focused and flexible.

Recruitment Process:

  • If your experience looks like a good match, our recruitment team will send you an email invite to book in an initial screening with one of our Talent Acquisition specialists.
  • If successful, next, you will be invited to attend one of our Assessment Centres completed in our Melbourne CBD Office. These will happen on Tuesdays & Thursdays.
  • If successful, final round will be a virtual interview with one of our current Team Leaders. These will happen on Wednesdays and Fridays.

These roles will be filled quickly. Don’t miss out, apply today!

Job Tags

Holiday work, Permanent employment, Full time, Local area, Remote job, Flexible hours, Monday to Friday,

Similar Jobs

Performance Food Group

Safety Coordinator Job at Performance Food Group

**120616BR****Job Title:**Safety Coordinator**Location:**Great Western AL (4023)**Job Description:****We Deliver the Goods:**+ Competitive pay and benefits, including Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship... 

M-Team Solutions

Structural Steel Detailer Job at M-Team Solutions

 ...Strong understanding of steel fabrication and erection processes. Proficient in Tekla Structures or SDS2; Autodesk Inventor; and AutoCAD. Ability to read and interpret architectural and engineering drawings. Excellent communication and collaboration skills.... 

Your Tailor Made Senior Service

Experienced Caregiver for Male Dementia Client (Group Home Setting)-Dallas Job at Your Tailor Made Senior Service

 ...neighborhood. Job Responsibilities: You will be providing care for two adult male clients: Client One Independent with self...  ...assistance with daily routines Client Two Diagnosed with dementia: Full assistance with bathing, dressing, feeding, and hygiene... 

Schylling

Senior Toy Designer Job at Schylling

 ...About Us: At Schylling, we create timeless moments of joy, laughter, and imagination for kids of all ages. Since 1975, weve been designing toys that spark creativity, inspire play, and bring smiles, whether through cherished classics or fresh innovations with a nostalgic... 

Addison Kenway.

Dermatology Physician - Dermatologist Job at Addison Kenway.

 ...Pensacola, FL Job#16692099 Great opportunity to practice with experienced physicians and staff, all of whom provide the best dermatologic care to patients. This opportunity is available due to unmet demand in both the community and the practice. Experienced physicians...